Google Play Data Safety Disclosure
This section explains how PROMAID complies with Google Play’s User Data and Data Safety requirements.
1. Data Collected
PROMAID may collect the following categories of data:
- Personal Information: Name, email address, phone number
- Location Data: Service address and optional device location
- Financial Information: Payment confirmation details (processed securely by third-party providers)
- App Activity: In-app interactions and booking history
- Device Information: Device type, operating system, IP address
2. Data Usage
The collected data is used strictly for:
- Providing and managing cleaning bookings
- Processing payments
- Customer support
- Service improvement and analytics
- Fraud prevention and security
3. Data Sharing
PROMAID shares limited necessary data only with:
- Verified cleaning professionals (service-related details only)
- Secure payment processors
- Cloud hosting and infrastructure providers
- Legal authorities when required by law
We do not sell user data.
4. Data Security Practices
- Data encryption in transit (HTTPS/SSL)
- Secure cloud hosting
- Access controls and authentication safeguards
- Restricted internal access to personal data
5. User Controls
- Users may request account deletion at any time
- Location permissions can be disabled in device settings
- Users may withdraw consent where applicable
6. Account Deletion
Users may request permanent deletion of their account and associated personal data by contacting: [Insert Support Email]. Requests will be processed in accordance with applicable laws.
Privacy Policy
Effective Date: January 01, 2026
Last Updated: February 16, 2026
PROMAID ("we", "our", "us") operates a cleaning service booking platform in Zambia. This Privacy Policy complies with:
- Zambia Data Protection Act, 2021
- EU General Data Protection Regulation (GDPR)
- Children’s Online Privacy Protection Act (COPPA)
- Google Play User Data Policy
By using the PROMAID mobile application ("App"), you agree to this Privacy Policy.
1. Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Service address
- Login credentials
Booking & Transaction Information
- Selected services
- Appointment date and time
- Special instructions
- Payment confirmations
Device & Usage Data
- IP address
- Device type & OS
- App usage data
- Crash logs
Location Data
We may collect location data to confirm service addresses and improve service efficiency. Location permissions can be disabled in your device settings.
2. Legal Basis for Processing (GDPR)
- Performance of contract
- User consent
- Legal compliance
- Legitimate interests (fraud prevention & service improvement)
3. How We Use Your Data
- Manage accounts and bookings
- Process payments securely
- Provide customer support
- Improve app functionality
- Prevent fraud and ensure safety
We do NOT sell personal data.
4. Data Sharing
Data may be shared only when necessary with:
- Verified cleaning professionals
- Payment processors
- Cloud hosting providers
- Legal authorities when required
5. International Data Transfers
Where data is transferred outside Zambia, we implement safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections.
6. Data Retention
We retain personal data only as long as necessary for service delivery and legal compliance. Users may request deletion at any time.
7. Your Rights
Under Zambia law and GDPR, you may:
- Access your data
- Request corrections
- Request deletion
- Withdraw consent
- Lodge a complaint with the Zambia Data Protection Commission
8. Zambia Data Protection Officer (DPO)
In accordance with the Zambia Data Protection Act, 2021, PROMAID has appointed a Data Protection Officer (DPO) responsible for overseeing data protection strategy and compliance.
Data Protection Officer Contact:
Email: [Insert DPO Email]
Address: [Insert Registered Business Address – Zambia]
You may contact the DPO regarding any concerns about your personal data.
9. Children’s Privacy (COPPA Compliance)
PROMAID is not directed to children under 13 years of age. We do not knowingly collect personal data from children under 13 without verified parental consent.
If we discover such data has been collected, it will be deleted immediately.
10. Cookie Policy
PROMAID may use cookies and similar technologies on its website or web-based services to:
- Enhance user experience
- Remember user preferences
- Analyze website traffic
- Improve service performance
Types of cookies used:
- Essential Cookies: Required for core functionality
- Analytics Cookies: Help us understand usage patterns
- Functional Cookies: Store preferences
Users may disable cookies through browser settings. Disabling cookies may affect certain functionalities.
11. Data Security
We implement encryption, secure hosting, and restricted access controls to protect personal data.
12. Policy Updates
This policy may be updated periodically. Continued use of the App indicates acceptance of updates.
Terms & Conditions
1. Service Description
PROMAID connects users with independent cleaning professionals in Zambia.
2. User Responsibilities
- Provide accurate information
- Maintain account confidentiality
- Comply with applicable laws
3. Payments & Cancellations
All pricing is displayed before confirmation. Cancellation terms are shown at booking.
4. Limitation of Liability
PROMAID acts as a booking facilitator and is not liable for indirect damages beyond the service fee paid.
5. Governing Law
These Terms are governed by the laws of the Republic of Zambia.